Love that you brought back the catberine lilywhite collection.
Sophie Mailloux
February 18, 2025
I absolutely loved my experience at Shepherd's. Primal helped me find clothes that fit me perfectly, and also taught me lots of tricks to make pieces look even better. Everyone was so friendly and helpful.
Lynne Ostrow
January 27, 2025
I had a wonderful appointment with Primal earlier this month. She was very responsive to my taste, body size, but yet came up with additional suggestions that I might not have thought about and I loved every one of them. The special attention individualized, but in the fun atmosphere of the store is a terrific experience. I highly recommend her and shepherds
Anne Leger
January 16, 2025
I enjoyed a delightful and most successful time today with Primal! She is terrific at bringing an outfit together and adding jewelry or a punch of colour to create different looks by mixing various pieces. In other words,creating different looks ,which is great when travelling. She has great taste herself and is sincere in her opinions and never forceful. Thanks for your time and suggestions Primal. A fun day!!
InseasoN out
January 15, 2025
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Thank you for choosing Shepherd's Fashions. We strive to provide excellent customer service, and we have updated our return policy to better meet your needs. Please review the following information regarding returns, shipping, and our updated policies
Return Address
Attn: Online Returns Shepherd’s Fashions 145 Trainyards Drive, Unit 4 Ottawa, ON Canada K1G 3X8
Customers are responsible for all return shipping costs.
If you have any questions or concerns, please connect with us at:online@shepherdsfashions.comor call our store at 613-366-2171.
Regular Priced Items
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.
Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.
Sale & Final Sale Items
ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on discounted items including BOGO and other promotions, Boxing Day, Black Friday, Cyber Monday or Summer Sale purchases.
**If a sale/final sale item is returned, it will be donated to a local charity.
Holiday Return Policy:
Regular-priced items purchased between October 14, 2024, and January 6, 2025, can be returned for a full refund or exchange. Items must be in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 6, 2025.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.
Gifts with Purchase
If you receive a Gift with Purchase and you do not return it alongside your garment(s), we will issue a return less the retail price of the Gift with Purchase. Gifts with Purchase only need to be returned if you no longer meet the original criteria for the original award or gift.
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