SYMPLI - VOIR TANK RELAX

Shepherd's is pleased to ship with Canada Post for Canadian, US and International orders.

Shipping Rates (effective January 1, 2024)

As of January 1, 2024, Shepherd’s is no longer offering UPS as a shipping option. We are pleased to ship with Canada Post to all destinations.

Shipping Rates

Orders of $99 or more before tax, FREE shipping
Orders of $98.99 or less before tax, $15 flat rate shipping

 

Other International Orders - Outside of USA and Canada

All orders, $50 flat rate shipping

Taxes & Duties

Canadian Orders – Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.

US and International Orders – Orders may be subject to import fees/ duties & taxes. Shepherd’s cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.

Inquiries

Phone: 613-366-2171
Email: online@shepherdsfashions.com

Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy, below.

Please note: Customers are responsible for all return shipping fees and any taxes & duties incurred upon return to Canada.

Return Address

Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8

Return Eligibility:

You have 14 days from the purchase or delivery date, whichever is later, to initiate a return for regular-priced items.

Returned items must be in their original condition – unworn, unwashed, undamaged, with original tags attached. Include the original packing slip.

To initiate a return, please use our online return portal.

Items Not Eligible for Return/Refund:

Certain items cannot be returned or refunded, including undergarments.

Sale Items:

All sale and promotional items are final sale. We cannot offer refunds, exchanges, or credits on discounted items, including BOGO items and those purchased during special sale events.

Any returned sale/ final items will be donated to a local charity.

Refund Method:

Refunds will be processed to the original payment method or, if requested, issued as a Shepherd’s Fashions gift card.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us prior to initiating a return. We are here to assist you in resolving any issues and ensuring your satisfaction.

Return Process:

While return shipping fees are the responsibility of the customer, all returns must be processed through our RETURN PORTAL. This helps us efficiently manage the return process.

Please be aware that you will need to manually ship your parcel back to us. We cannot provide a pre-paid shipping label.  

Contact Information:

If you have any questions or concerns, feel free to connect with us via email at online@shepherdsfashions.com or by calling Customer Service at 613-789-7400 (ext. 214).

We appreciate your understanding and cooperation. Your satisfaction is our priority!