Shepherd's is pleased to ship with Canada Post for Canadian, US and International orders.
Shipping Rates (effective January 1, 2024)
As of January 1, 2024, Shepherd’s is no longer offering UPS as a shipping option. We are pleased to ship with Canada Post to all destinations.
Updated shipping thresholds, as of January 2
Canadian Orders
Orders of $99 or more before tax, FREE shipping Orders of $98.99 or less before tax, $15 flat rate shipping
US Orders
Orders of $99 USD or more before tax, FREE shipping
Orders of $98.99 USD or less before tax, $15 USD flat rate shipping
Other International Orders
All orders, $50 flat rate shipping
Taxes & Duties
Canadian Orders– Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.
US and International Orders– Orders may be subject to import fees/ duties & taxes. Shepherd’s cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.
Thank you for choosing Shepherd's Fashions. We strive to provide excellent customer service, and we have updated our return policy to better meet your needs. Please review the following information regarding returns, shipping, and our updated policies
Return Address
Attn: Online Returns Shepherd’s Fashions 145 Trainyards Drive, Unit 4 Ottawa, ON Canada K1G 3X8
Customers are responsible for all return shipping costs.
If you have any questions or concerns, please connect with us at:online@shepherdsfashions.comor call our store at 613-366-2171.
Regular Priced Items
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.
Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.
Sale & Final Sale Items
ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on discounted items including BOGO and other promotions, Boxing Day, Black Friday, Cyber Monday or Summer Sale purchases.
**If a sale/final sale item is returned, it will be donated to a local charity.
Holiday Return Policy:
Regular-priced items purchased between October 14, 2024, and January 6, 2025, can be returned for a full refund or exchange. Items must be in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 6, 2025.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.
Gifts with Purchase
If you receive a Gift with Purchase and you do not return it alongside your garment(s), we will issue a return less the retail price of the Gift with Purchase. Gifts with Purchase only need to be returned if you no longer meet the original criteria for the original award or gift.
