Shipping Update: Orders from Oct 29 will be shipped via a different carrier due to a possible Canada Post strike.
★★★★★I really enjoy watching your different videos. I particularly like the "how to" putting outfits together and how to dress different body shapes.
★★★★★Watching the shows are my “me” time every day.
★★★★★You inspire, you relate to women’s needs, and besides being fun, your honesty, knowledge and care for the customer is second to none. Thank you SO much!
★★★★★I am so impressed with customer service, all the videos and the type of clothing presented. It feels like watching your friends and family put on a fashion show.
★★★★★Love what you do. It is of great value to me in building a sustainable wardrobe with functionality, purposeful pieces and timeless as I enter into a new phase of retirement lifestyle.
★★★★★You ladies do a fantastic job! Every one of you ❤️
★★★★★Super fast & easy way to keep tabs on the newest items.
Thank you for choosing Shepherd's Fashions. We strive to provide excellent customer service, and we have updated our return policy to better meet your needs. Please review the following information regarding returns, shipping, and our updated policies
Return Address
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8
Customers are responsible for all return shipping costs.
If you have any questions or concerns, please connect with us at: online@shepherdsfashions.com or call our store at 613-366-2171.
Regular Priced Items
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.
Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.
Sale & Final Sale Items
ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on discounted items including BOGO and other promotions, Boxing Day, Black Friday, Cyber Monday or Summer Sale purchases.
**If a sale/final sale item is returned, it will be donated to a local charity.
Holiday Return Policy:
Regular-priced items purchased between October 14, 2024, and January 6, 2025, can be returned for a full refund or exchange. Items must be in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 6, 2025.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.
Gifts with Purchase
If you receive a Gift with Purchase and you do not return it alongside your garment(s), we will issue a return less the retail price of the Gift with Purchase. Gifts with Purchase only need to be returned if you no longer meet the original criteria for the original award or gift.
