E- Gift Card
Send some love from Shepherd's to that special person in your life!
e-Gift cards are delivered by email and contain instructions on how to redeem them. Our e-Gift Cards have no processing fees and are valid for use in-store and online.
Once your order is processed, you will receive two emails: a transaction receipt and an e-Gift Card. Simply forward the e-Gift Card email to the recipient or print the e-Gift Card and place inside a greeting card or gift box. What a lovely surprise!
- We Ship Worldwide
coming soon
Shepherd's is pleased to ship with Canada Post for Canadian, US and International orders.
Shipping Rates (effective January 1, 2024)
As of January 1, 2024, Shepherd’s is no longer offering UPS as a shipping option. We are pleased to ship with Canada Post to all destinations.
Shipping Rates
Orders of $99 or more before tax, FREE shippingOrders of $98.99 or less before tax, $15 flat rate shipping
Other International Orders - Outside of USA and Canada
All orders, $50 flat rate shippingTaxes & Duties
Canadian Orders – Orders are subject to Federal and Provincial taxes. Taxes will be calculated at checkout based on your shipping address.
US and International Orders – Orders may be subject to import fees/ duties & taxes. Shepherd’s cannot take responsibility for any fees that may be applied to a parcel once it crosses the border.
Inquiries
Phone: 613-366-2171
Email: online@shepherdsfashions.com
Thank you for choosing Shepherd's Fashions. We are committed to providing an excellent shopping experience. Please take a moment to review the details of our return policy, below.
Please note: Customers are responsible for all return shipping costs.
Return Address
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8
Return Eligibility:
You have 14 days from the purchase or delivery date, whichever is later, to initiate a return for regular-priced items.
Returned items must be in their original condition – unworn, unwashed, undamaged, with original tags attached. Include the original packing slip.
To initiate a return, please use our online return portal.
Items Not Eligible for Return/Refund:
Certain items cannot be returned or refunded, including undergarments.
Sale Items:
All sale and promotional items are final sale. We cannot offer refunds, exchanges, or credits on discounted items, including BOGO items and those purchased during special sale events.
Any returned sale/ final items will be donated to a local charity.
Refund Method:
Refunds will be processed to the original payment method or, if requested, issued as a Shepherd’s Fashions gift card, MINUS the cost of the return shipping label created by Shepherd's and sent to you through our Return Portal.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us prior to initiating a return. We are here to assist you in resolving any issues and ensuring your satisfaction.
Return Process:
All returns must be processed through our return portal. This helps us efficiently manage the return process.
Customers are responsible for all return shipping costs.
Contact Information:
If you have any questions or concerns, feel free to connect with us via email at online@shepherdsfashions.com or by calling Customer Service at 613-789-7400 (ext. 214).
We appreciate your understanding and cooperation. Your satisfaction is our priority!