Send some love from Shepherd's to that special person in your life!
e-Gift cards are delivered by email and contain instructions on how to redeem them. Our e-Gift Cards have no processing fees and are valid for use in-store and online.
Once your order is processed, you will receive two emails: a transaction receipt and an e-Gift Card. Simply forward the e-Gift Card email to the recipient or print the e-Gift Card and place inside a greeting card or gift box. What a lovely surprise!
For the last several years I have been buying a gift card for my wife, Suzanne, since her preferred store is Shepherds. She can always find what she wants at the store and finds the sales staff to be very helpful. She recently used the gift card that I and my daughter gave her and came back home very pleased to have found the Eileen Fisher pants and blouse that she loves.
Thank you for choosing Shepherd's Fashions. We strive to provide excellent customer service, and we have updated our return policy to better meet your needs. Please review the following information regarding returns, shipping, and our updated policies
Return Address
Attn: Online Returns
Shepherd’s Fashions
145 Trainyards Drive, Unit 4
Ottawa, ON Canada
K1G 3X8
Customers are responsible for all return shipping costs.
If you have any questions or concerns, please connect with us at: online@shepherdsfashions.com or call our store at 613-366-2171.
Regular Priced Items
We want you to love your new Shepherd’s pieces. If you are not completely satisfied with your regular-priced items, we are pleased to offer you a refund within 14-days of the shipping date or delivery date, whichever is later.
Returned items must be in their original condition unworn, unwashed, not damaged, with original tags attached, and must be accompanied by the original packing slip. Once your refund is processed you will be notified via email. Please allow up to 7-days for your return to be processed.
Sale & Final Sale Items
ALL SALE ITEMS ARE FINAL SALE. We cannot offer refunds, exchanges, or credits on discounted items including BOGO and other promotions, Boxing Day, Black Friday, Cyber Monday or Summer Sale purchases.
**If a sale/final sale item is returned, it will be donated to a local charity.
Holiday Return Policy:
Regular-priced items purchased between October 14, 2024, and January 6, 2025, can be returned for a full refund or exchange. Items must be in original packaging with tags attached and require a receipt.
For mail returns, items must be postmarked by January 6, 2025.
Refunds will be issued to the original payment method or as a Shepherd’s Fashions gift card.
Note: This extended return policy does not apply to sale items, promotions, or discounted merchandise.
Gifts with Purchase
If you receive a Gift with Purchase and you do not return it alongside your garment(s), we will issue a return less the retail price of the Gift with Purchase. Gifts with Purchase only need to be returned if you no longer meet the original criteria for the original award or gift.
